Reference

Everything You've Been Meaning to Ask Us

Whether you're sorting out a PayPal deposit, checking how withdrawals clear, or figuring out which states can access the lobby, you're in the right place. We've pulled together the questions we hear most and answered each one straight — no runaround.

Account SetupDeposits & WithdrawalsState EligibilityWallet SupportLive Chat Help
Explore the Lobby Read FAQ
meccagames Everything You've Been Meaning to Ask Us
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate

The answers here aren't pulled from a generic casino template. Each one reflects the actual account, payment, and lobby processes that run on this platform — reviewed whenever a process changes so you're not reading stale copy.

Written by Operators

Every answer comes from the team that actually runs the platform — not sourced from a third-party content library or recycled from another site.

Payment Details Are Real

The PayPal, Venmo and Play+ steps described here match the actual deposit and withdrawal flow in your account — same screens, same sequence.

State Access Is Honest

We don't claim nationwide availability. Access depends on your state's current laws, and we say so clearly rather than leaving you to find out at checkout.

Updated When Things Change

When a process shifts — a new verification step, a payment rail change — this page gets updated before the old answer causes confusion for anyone.

REACH THE SUPPORT TEAM

How to Get Help When You Need It

If this FAQ doesn't have what you need, here are the direct paths to reach us. We keep multiple channels open so you're not stuck waiting on a single queue. Have your account email handy before you reach out — it speeds things up on our end.

Live Chat The fastest route. Open chat from any page in the lobby or account area and you'll connect with a real support agent — no bots, no scripted loops.
Email Support Send a detailed message through your account's help center for issues that need a paper trail — withdrawal holds, verification questions, or payment disputes.
Account Help Center Log into your account and navigate to Help to find step-by-step walkthroughs for common tasks like linking PayPal, updating your ID documents, or resetting your PIN.
meccagames What This Page Covers and How to Use It

What This Page Covers and How to Use It

This FAQ covers the questions that come up every day — things like how to fund your account through PayPal or Venmo, how the Play+ prepaid card connects to your wallet, what identity verification actually looks like, and how to reach us when something isn't clicking. Each answer reflects the real process, not a watered-down version of it. We've organized everything by

topic so you can scroll to what matters without reading through sections that don't apply. If your question isn't listed here, our live chat connects you with the support team directly. Players in Chicago have used this page to get set up and into the lobby the same day. Access to the casino and sportsbook depends on your state's laws and which

states are currently eligible.

  • PayPal
  • Venmo
  • Play+
  • Live Chat
PLATFORM AT A GLANCE

What You're Working With Here

3
Local payment options — PayPal, Venmo, Play+
SSL
Encrypted account and transaction security
iOS + Android
Mobile access via browser or app on both platforms
4
Lobby categories — slots, live dealer, table games, sportsbook

The Questions We Hear Most Often

These cover the situations that come up daily — from first-time account setup to how a Venmo withdrawal actually hits your phone. Read through before reaching out; most answers are right here.

Go to the Cashier tab in your account, select PayPal from the payment list, enter the amount, and confirm through the PayPal app. The funds show in your account balance once the transfer clears — no waiting on a paper check.

Yes, if Venmo is linked to your account. Head to Cashier, choose Withdraw, select Venmo, and enter the amount. Venmo sends a push notification when the transfer arrives on their end.

Play+ is a prepaid card you load directly from your account wallet. Once issued, you can use it anywhere Discover is accepted — at an ATM, in a store, or online. Link it once in Cashier and it stays connected.

Access depends on your state's laws. Online casino and sportsbook availability is licensed state by state in the US, so we're only available in states where local law currently permits it. The lobby will tell you at sign-in.

We ask for a government-issued ID — a driver's license or passport — and sometimes a second document confirming your address. Upload both through Account Settings. Most verifications clear without a call or email back from us.

Holds most often happen when identity verification isn't complete, or when the payment method used to deposit hasn't been confirmed. Check your account's Verification section first — that resolves the majority of held withdrawals.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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