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Our Terms, Your Rights, and How We Operate

meccagames operates in states where online gaming is permitted under local law — your eligibility, account rights, and our obligations are all spelled out here.

State-dependent eligibilityAccount data rightsDispute contact pathPayPal, Venmo, Play+ terms applyIdentity verification required
meccagames Our Terms, Your Rights, and How We Operate
DATA AND SECURITY

How We Protect and Manage Your Account Data

We collect only the data required to operate your account, verify your identity under applicable state rules, and process transactions through PayPal, Venmo, or Play+. Data is stored on encrypted servers, and access within our team is limited to staff with a direct operational need. We do not sell personal data to third-party marketers. You can request a copy of the data we hold, ask us to correct inaccurate records, or ask us to close your account — all via the Help Center form or by contacting support directly.

Data Collection Scope

We collect name, address, date of birth, and payment identifiers. We do not collect more than state verification requirements and our payment processors need to process your transactions.

Cookie Policy

Cookies track session state, geolocation compliance, and login security. You can manage non-essential cookies through the cookie preference panel in your account settings at any time.

Data Retention

Account records are retained for the period required by applicable state law after account closure. After that window passes, personal data is deleted or anonymized from active systems.

Requesting Changes

Submit a data access, correction, or deletion request through the Help Center form. We aim to respond within the timeframe your state's applicable privacy rules require.

REACH OUR TEAM

How to Contact Us About Legal and Policy Matters

If you have a question about your account's legal standing, need to request a data correction, or want to flag a billing dispute related to PayPal, Venmo, or your Play+ prepaid card, use one of the three contact paths below. Policy questions that relate to state eligibility or identity verification can be handled faster through live chat, where an agent can pull your account details in real time.

Live Chat Open the chat icon in the bottom-right corner of any page. An agent can access your account record and address legal or policy questions directly during available hours.
Email Support Send detailed legal or account inquiries to our support email. Include your registered name and the last four digits of your linked PayPal or Venmo account so we can locate your file.
Account Help Center The Help Center in your account settings contains written policy summaries, step-by-step identity verification instructions, and a form to submit data access or correction requests.

Answers to Common Legal and Account Questions

The questions below cover the legal topics we hear about most — from state eligibility and identity checks to data rights and payment disputes. If your situation isn't covered here, live chat or the Help Center form will get you to the right answer faster than email.

Access depends entirely on whether your state permits online casino and sportsbook activity under its own laws. We apply geolocation checks to enforce this at every login and transaction.

Your account is placed on hold until verification is complete. Submit a government-issued ID and a matching proof of address through the Help Center; an agent reviews documents and confirms the outcome by email.

Contact our support team before opening a chargeback with PayPal or Venmo. Initiating a chargeback without prior contact is a breach of our terms and may result in permanent account closure.

Use the data access request form in the Help Center. Include your registered email address and the request type — access, correction, or deletion — and we respond within the legally required window.

No. Data is retained for the period required by applicable state law after closure, then deleted or anonymized. You can ask us to confirm when your retention period ends.

No. Play+ prepaid card transactions are subject to both our account terms and the Play+ cardholder agreement. Review both documents before linking a Play+ card to your account.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.